Shipping policy

Order Processing

Orders are processed during regular business days, Monday through Friday, excluding weekends and public holidays.

Processing times may vary depending on product availability, order volume, and seasonal demand. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Rates and Delivery Times

Shipping costs and available delivery options are calculated and displayed at checkout before payment is completed.

Estimated delivery times depend on your shipping destination, selected shipping method, and carrier availability.

Please note that delivery estimates are not guaranteed. Delays may occur due to weather conditions, carrier disruptions, holidays, customs procedures, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, tracking information will be sent to your email address when provided by the carrier.

Please allow some time for tracking updates to become available after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at hataketrevisone@gmail.com.

We will make reasonable efforts to assist with address corrections before shipment. However, changes cannot be guaranteed once an order has been processed or dispatched.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact our customer support team.

For damaged shipments, we recommend providing your order number, photographs of the damaged item, and the original packaging to help us investigate the issue.

We will review the circumstances and work toward an appropriate resolution in accordance with our applicable policies and consumer protection laws.

International Shipping

International shipping availability, if offered, will be displayed at checkout.

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. Any applicable charges and responsibilities will be communicated in accordance with relevant laws and checkout disclosures.